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What is phishing?

Is the email I have received genuine?

'Phishing’ is a type of fraud and means sending emails that claim to come from a genuine company in an attempt to trick customers of that company into disclosing private information.

Please note that official BT communications are never sent with an attachment. If you receive an email claiming to be from BT but which has an attachment, you should delete it immediately without opening it.

Avoid being tricked. Read more about phishing

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